Procare Community Services

Patient Information

Here is where you find information of what to expect and how to access the service

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What to expect

Quality care for our local community

We provide a 24 hours, 7 days a week, 365 day a year service providing community matrons and district nurses to the adult population of Guildford and Waverley. You should expect a timely, dignified and compassionate response to your request. 

We have a hard working and dedicated team of over 100 community nurses that provide this service round the clock. We are registered with the Care Quality Commission to provide a well-led, safe, effective, responsive and caring service. 

How to contact the service

Your GP or hospital will refer you into the community co-ordination centre or CCC for short

The referral will then be processed by our team of clinicians and priortised according to urgency and clinical need.

If you need to contact the CCC please call 0300 303 9513 from 8am - 8pm. Between 8pm - 8am please contact 07771 772180.

For further information pleasse visit Adult Community Health Services.

Phone: 0300 303 9513 | Email:

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Patient Feedback

We are continuously learning in order to improve the service we provide. If you have any feedback positive or negative please let us know.

When something does not go as planned, we understand it can be frustrating and feel unsafe. We need to know about these events to learn from them and ensure they do not recur. Please contact the PALs unit at the Royal Surrey to feed these back and we will duly investigate the issues arisen.

Likewise when positive things happen we also would like to know. Please feel free to add these comments to the Patient Experience leaflet below. 

RSFT PALs Website

Patient Experience

Your opinion is invaluable

Please take the time to fill out this form to describe and report on your experience. It is one of the main ways we know we are providing a high quality service and one that the patient needs. If you cannot download this or print it out please let your community nurse know and they will arrange for a leaflet to be delivered to you.